User experience

Researcher & Designer

James Forbes


About me

I believe in improving people's experiences of the world. User-centred design is a process I use to identify the right problem to solve and to validate solutions.

User research is the approach I take to designing products and services with measurable results. I produce defensible qualitative research and usability metrics with statistical rigour. I communicate design recommendations that fluently translate customer insight into technical implementation.


Five years of experience specialising in user experience has exposed me to a range of clientele. Presently I work in professional services with one of Australia’s largest customer-centred design firms. My key clientele are in financial services, transportation and health services.

Speaking on design


Experience design capability building

User-centred design is a process I enjoy to share. I instruct two levels of user experience design at Billy Blue College of Design. I speak on design thinking with the below institutions.


Portfolio password protected

My case studies are password protected out of respect for my current clients. The stories worth telling about my work involve sensitive details. Please click below if you have my password.


Portfolio password request

Please consider requesting to see my work by contacting me through LinkedIn.