I believe in improving people's experiences of the world. User-centred design is a process I use to identify the right problem to solve and to validate solutions.
User research is the approach I take to designing products and services with measurable results. I produce defensible qualitative research and usability metrics with statistical rigour. I communicate design recommendations that fluently translate customer insight into technical implementation.
Five years of experience specialising in user experience has exposed me to a range of clientele. Presently I work in professional services with one of Australia’s largest customer-centred design firms. My key clientele are in financial services, transportation and health services.
Speaking on design
Experience design capability building
User-centred design is a process I enjoy to share. I instruct two levels of user experience design at Billy Blue College of Design. I speak on design thinking with the below institutions.
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Portfolio password request
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