We built interactive prototypes on Sketch and Invision.
The goal was to test the hypothesis: did designed features give users an experience of visibility and control?
The test script lead users through persona user flows. Users were positive about the concept of the features however there was inconsistent feedback on interface versions. We workshopped our data and came to a conclusion that we needed to rethink the project.
The pattern was that in the user’s mind, visibility was equally important to optimum efficiency. This meant the prototype’s more dynamic functions were stripped down for simplicity.
Users were not interested in gauges and only wanted to know the balance.
The extra information in the account history was not critical.